Terms and Conditions of Use

IMPORTANT INFORMATION:

As provided in the Terms and Conditions of the By Mail program, as well as the email sent out in November 2013 to By Mail subscribers, we will charge subscribers’ credit cards for product that was not returned within 30 days after the end of each subscriber’s service period. As a courtesy to our former subscribers, we have provided an additional grace period for former subscribers to return product before charging their credit cards, in order to ensure that no one is billed for product that was returned. Beginning on February 3, 2014, however, we expect to start the process of charging former subscribers for non-returned product as provided in the Terms and Conditions of service below.

Effective November 10, 2013, Blockbuster LLC stores are no longer renting product and have begun liquidation sales on November 14, 2013.

Items that were rented on or before November 9, 2013 will be subject to Store Rental Terms and Conditions.

BLOCKBUSTER Online® exchange of BLOCKBUSTER Online® rentals for free/discounted in-store movie/game rentals (including BLOCKBUSTER Total Access®) has been discontinued effective November 10, 2013.

ALL SALES ARE FINAL.

BLOCKBUSTER GiftCard®: BLOCKBUSTER GiftCards may not be redeemed at Blockbuster stores after January 9, 2014. Select stores may close prior to that date. Please use any GiftCards prior to the date your Blockbuster store closes.

This website (“Site”) is provided to you by Blockbuster LLC (“Blockbuster”). Your access to and use of this Site is subject to these Terms and Conditions of Use. By accessing this Site you (“you”) agree to be bound by these Terms and Conditions of Use whether or not you have read them. If you do not agree to these Terms and Conditions of Use, do not access this Site. Blockbuster may at its sole discretion modify these Terms and Conditions of Use at any time and such modifications will be effective immediately upon being posted on this Site. Your continued use of this Site will indicate your acceptance of these modified Terms and Conditions of Use.

Notification of Discontinued Service and Store Closings

TABLE OF CONTENTS

1

PRICE AND AVAILABILITY

The products and services offered or referred to on this Site are subject to availability of the products and services. Further, availability for purchase or rental of product types or individual products is subject to change by Blockbuster in its sole discretion at any time without notice. Contemplation of certain product types in these Terms and Conditions of Use does not mean such products or product types are available for purchase or rental, on the Site or otherwise, at any given time. The prices stated for such products and services are subject to change without notice.

RELIANCE ON INFORMATION

This Site may include inaccuracies or typographical errors that may be corrected as they are discovered at Blockbuster's sole discretion.

CHANGES TO THE SITE

Changes may be made at any time to the information, names, text, software, images, pictures, logos, trademarks, products and services and any other material displayed on, offered through or contained on this Site.

CHANGES TO TERMS AND CONDITIONS

Blockbuster may at any time, and at its sole discretion, modify these Terms and Conditions of Use, including without limitation the Privacy Policy, with or without notice. Such modifications will be effective immediately upon posting. You agree to review these Terms and Condition of Use periodically and your continued use of this Site following such modifications will indicate your acceptance of these modified Terms and Conditions of Use. If you do not agree to any modification of these Terms and Conditions of Use, you must immediately stop using this Site.

PRIVACY POLICY

Blockbuster's personal information practices on this Site are governed by Blockbuster's Privacy Policy. Please review this privacy statement and print a copy for your records. This Site does not intend to target or collect personal information from individuals under the age of 13.

This Site contains links to or references to other web sites owned and operated by third party. These links are provided for your convenience only. No endorsement of any third party products, services or information is expressed or implied by any information, material or content of any third party contained in, referred to, included on, or linked from or to this Site. Any information, data, opinions, recommendation, products or services provided by such third parties through links to other websites or otherwise made available through their websites are solely those of such third parties and not of Blockbuster or its affiliates. This could be the case even for those web sites that carry Blockbuster‘s or its affiliates’ trademarks or logos or which are framed by the Site. Your use of such third party websites is subject to the terms and conditions of use and the privacy policies of such websites.

 

YOUR OBLIGATIONS

In providing registration and transactional information to Blockbuster, you agree to provide true, accurate, current and correct information about yourself, and to maintain and update registration information to keep it true, accurate, current and complete. If Blockbuster has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Blockbuster has the right to suspend or terminate your account and refuse any and all current or future use of the account.

In using this Site you agree that you will not: (a) post, disseminate or transmit unauthorized advertising, promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings; (b) omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses, or otherwise manipulate identifiers to disguise the origin of any content; (c) impersonate any person or entity, or falsely state or otherwise misrepresent an affiliation with any person or entity; (d) engage in any activities intended to withhold or cloak identity or contact information; (e) send harassing and/or threatening messages to others; (f) post excessive responses to interactive features or functions of this Site; or (g) engage in “flooding,” i.e., ICMP flooding and mail bombing (sending large amounts of email repeatedly to the same email address).

You agree that you are responsible for your own communications and that you will not post, disseminate or transmit any content that: (a) is unlawful, harassing, defamatory, abusive, threatening, obscene, harmful, tortious, libelous, or invasive of another's privacy; (b) infringes or violates any party's copyright, trademark, trade secret, patent or other proprietary right including, but not limited to, using third-party copyrighted materials without appropriate permission, using third-party trademarks without appropriate permission or attribution, and using or distributing third-party information protected as a trade secret in violation of a duty of confidentiality; (c) you do not have the right to disseminate or transmit under law or under contractual or fiduciary relationships; or (d) contains personally identifiable information belonging to minors.

To the extent that the following activities are prohibited by applicable law, in using this Site you will not: (a) use the Site for any illegal purpose, in violation of any applicable laws or regulations; (b) publish web pages that contain links that initiate downloads or streaming of copyright-infringing or other illegal material; (c) electronically stalk or otherwise electronically harass another; or (d) engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission, except as permitted by applicable law.

To the extent that any of the following activities materially interfere with this Site or the network and systems of a Blockbuster service provider (“Service”), you will not: (a) post, disseminate or transmit any worm, viruses or other harmful, disruptive or destructive files, code or programs on this Site; (b) use Internet Relay Chat (IRC) bots, i.e., programs that utilize excessive resources by connecting to an IRC network and running 24 hours per day; (c) hinder the ability of others to use IRC; (d) disrupt the normal flow on this Site or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges; (e) interfere with, disrupt, or harm in any way the servers or networks connected to this Site or Service; (f) use this Site or Service to access the accounts of others without permission; (g) attempt to penetrate security measures of this Site, Service, or another entity, or obtain or bypass others' passwords; or (h) engage in denial of service attacks, i.e., actions designed to impair network access by flooding a site or the Internet with useless traffic.

Rovi Data Solutions, Inc. holds the exclusive rights to the ALL GAME GUIDE and ALL MOVIE GUIDE databases (the "Guides”) of movie and game information and references appearing on this website, including, among other things, images, lists of artists, movies, genres, ratings, plot synopses, reviews, and biographies, and game titles, platforms and systems requirements. You may not modify, scrape, download, stream, copy or scan or use any other method to reproduce, duplicate, translate, republish, transmit or distribute in any way any portion of the Guides, and you may not store any part of the Guides on your hard drive (except as temporarily cached by your web browser), CD ROMS or other mediums. Further, you may not publish, disseminate, transfer, sell, assign, rent, timeshare, or license the Guides or any material subset thereof, or any copies thereof, except as permitted under applicable law. You are further prohibited from engaging in “Data Mining,” which is excessive sampling behavior, or use of the data contained in the Guides, as measured by repetitive “hits” or inquiries to the Guides in a given day. Your viewing of the Guides is for your personal, noncommercial use only. You will be held legally responsible for any unauthorized use of the Guides.

POST AND SUBMISSION POLICY

Blockbuster does not solicit submissions, in any form or by any means of transmission whatsoever, of product, service, marketing, advertising and/or creative suggestions, scripts, lyrics, jingles, product samples, prototypes, movies and/or games (hereinafter referred to as "Submissions"). If you elect to forward to us any such Submission, then by doing so, you acknowledge that (1) we are not liable for any use, disclosure, or return to you of your Submission, (2) no confidential relationship is established or is to be implied in any way from our receipt of the Submission and any statement to the contrary with your Submission shall not alter this condition, (3) you understand that you will not be entitled to any compensation from us based upon your Submission or our use thereof, (4) the receipt of your Submission shall not constitute a waiver by us of our rights to contest the validity of any copyright, or other intellectual property rights that you may now or hereafter claim for the Submission, and (5) any previously, concurrently or subsequently submitted materials relating to this Submission shall be considered to have been submitted in accordance with these conditions.

If you post reviews, comments, photos or other materials or content on www.blockbuster.com; send communications to Blockbuster or submit Submissions, you hereby grant Blockbuster a perpetual, non-exclusive, royalty-free irrevocable license and fully sublicensable right to make, use, modify, adapt, create derivative works from, publish, translate, reproduce, display and distribute such materials, content and Submissions (and any intellectual property contained therein) throughout the world, in any medium or technology of any kind now existing or developed in the future. You grant Blockbuster and its sublicensees the right to use the name that you submit in connection with such materials and content, if they choose. You represent and warrant that you own or otherwise control all of the rights to any Submission and in the materials and content that you post; that the content is accurate; that use of any Submission, materials or content you supply does not and will not cause injury to any person or entity; and that you will indemnify Blockbuster and its sublicensees for all claims resulting from any Submission, materials and content you supply. Blockbuster has the right but not the obligation to monitor and edit or remove any activity or content on www.blockbuster.com. Blockbuster takes no responsibility and assumes no liability for any materials or content posted by you or any third party.

 

MANAGING YOUR PASSWORD AND YOUR ACCOUNT

You are solely responsible for managing your password and for keeping your password confidential. No one from Blockbuster will be authorized to provide you your password. If you have forgotten your password, go to the Sign In link at the top of the screen, and then click on “Forgot your password.” Follow the instructions, and a link to change your password will be emailed to you. You are also solely responsible for restricting access to any computer you use to access your blockbuster.com account or your BLOCKBUSTER Online® membership. You agree that you are responsible for all activities that occur on your account or through use of your password by yourself or by other persons.

NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Blockbuster's copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Blockbuster and its affiliates that your copyrighted material has been infringed.

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the Site;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Blockbuster's Copyright Administrator for notice of claims of copyright infringement on this Site can be reached as follows:

Copyright Administrator
Blockbuster LLC Legal Department
9601 S. Meridian Blvd.
Englewood CO 80112
Email address: copyright.administrator@blockbuster.com

INTELLECTUAL PROPERTY

The materials displayed on or contained within this Site including, without limitation, all Site software, design, text, editorial materials, informational text, photographs, images, illustrations, games, audio clips, video clips, movies, short features, artwork and other graphic materials, and names, logos, trademarks and service marks (the “Materials”), are the property of Blockbuster or its licensors and are protected by copyright, trademark and other intellectual property laws and treaties. BLOCKBUSTER name, design and related marks are trademarks of Blockbuster L.L.C. © 2013 Blockbuster L.L.C. All rights reserved.

Blockbuster hereby grants you a personal, non-exclusive, non-assignable and non-transferable license to use and display the Materials for noncommercial and personal use only; provided that you maintain all copyright and other notices contained in such Materials. Blockbuster, content providers and content providers' licensors do not transfer any title, right or interest to or in any Materials to you. You agree not to reproduce, modify, create derivative works from, display, perform, distribute, sell, rent, lease, transfer, sublicense, disseminate, broadcast or circulate any Materials to any third party (including, without limitation, the display and distribution of Materials via a third party website) without express prior written consent of Blockbuster. Use of Materials is only permitted with the express written permission of Blockbuster and/or its licensors. You further agree that you will not disassemble, decompile, reverse engineer, modify or otherwise reduce the computer file in which the Materials are stored to a human-readable form. In addition, you may not attempt to circumvent, avoid, bypass, remove, deactivate, impair or otherwise defeat any encryption, rights signaling or copy protection technology in which the Materials are wrapped or otherwise associated with and you may not edit, modify, translate, or create adaptations of the Material.

This Section will survive the termination of your right to use this Site.

DISCLAIMER OF WARRANTIES

THIS SITE, ITS CONTENTS, AND ANY SOFTWARE, PRODUCTS, AND SERVICES OFFERED OR CONTAINED HEREIN ARE PROVIDED ON AN “AS IS” BASIS AND ON AN “AS AVAILABLE” BASIS. BLOCKBUSTER AND ITS LICENSORS AND CONTENT PROVIDERS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE, ITS CONTENTS, OR SUCH SOFTWARE PRODUCTS AND SERVICES, AND DISCLAIM ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING, WITHOUT LIMITATION, FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ERROR-FREE OR UNINTERRUPTED SERVICE, ACCURACY AVAILABILITY, RELIABILITY, SECURITY, CURRENCY AND COMPLETENESS ARISING FROM OR RELATING TO THIS SITE, ITS CONTENT OR ANY LINKS, ANY SOFTWARE, TOOLS, TIPS, PRODUCTS OR SERVICES PROVIDED THROUGH THIS SITE. IN ADDITION, BLOCKBUSTER AND ITS LICENSORS AND CONTENT PROVIDERS DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

LIMITATION OF LIABILITY

IN NO EVENT SHALL BLOCKBUSTER, ITS LICENSORS, ITS CONTENT PROVIDERS, ITS AFFILIATES, BLOCKBUSTER FRANCHISEES AND ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR AGGRAVATED DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND THIRD PARTY CLAIMS) OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH: THIS SITE; ANY MATERIALS, INFORMATION, QUALIFICATION AND RECOMMENDATIONS APPEARING ON THIS SITE; ANY SOFTWARE, TOOLS, TIPS, PRODUCTS, OR SERVICES OFFERED THROUGH, CONTAINED IN OR ADVERTISED ON THIS SITE; ANY LINK PROVIDED ON THIS SITE; AND YOUR ACCOUNT AND PASSWORD, WHETHER OR NOT BLOCKBUSTER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. THIS PROVISION SHALL SURVIVE THE TERMINATION OF YOUR RIGHT TO USE THIS SITE.

YOU ACKNOWLEDGE THAT YOU WILL BE FULLY LIABLE FOR ALL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM YOUR USE OF THIS SITE.

INDEMNIFICATION

You agree to indemnify and hold harmless Blockbuster, its licensors, its content providers, its affiliates, franchisees and any of their respective directors, officers, employees, agents, licensees or other representatives from and against all claims, liability and expenses, including all legal fees and costs arising from or relating to (a) your breach of these Terms and Conditions of Use; and (b) your use of this Site including transmission or placement of information or material by you on this Site. This provision shall survive the termination of your right to use this Site.

MOVIES, GAMES & OTHER PRODUCT CONTENT NOTICE

Offers or added content, including downloadable content, advertised on or in any product packaging may not be available on products rented or purchased as used.

DISPUTE RESOLUTION

All disputes between you and Blockbuster arising or relating to: (a) these Terms and Conditions of Use; (b) this Site; (c) any advertisement or promotion relating to these Terms and Conditions of Use or this Site; or (d) transactions effectuated through this Site; or (e) the relationship which results from these Terms and Conditions of Use (including relationships with third parties who are not party to these Terms and Conditions of Use) shall be resolved by binding individual arbitration under the American Arbitration Association's rules for consumer-related disputes. Neither you nor Blockbuster will participate in a class action or class-wide arbitration for any claims covered by this agreement. If this class action waiver is found to be unenforceable in a particular case, then this entire arbitration agreement shall be null and void in that case. This agreement shall be governed by the Federal Arbitration Act and, where consistent, Colorado law. Blockbuster reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes filed before the effective date of the amendment. This provision will survive the termination of your right to use this Site.

TERMINATION

Blockbuster may at any time and at its sole discretion terminate your right to use this Site.

GOVERNING LAW

These Terms and Conditions shall be governed by, construed and enforced in accordance with the laws of the State of Colorado, without regard to its conflict of laws provisions.

RELIANCE ON INFORMATION

This Site may include publications with technical inaccuracies or typographical errors that may be corrected as they are discovered at Blockbuster's sole discretion. Also, changes are periodically made to the information contained herein.

GENERAL

Except for the portion of these Terms and Conditions of Use specifically labeled as the BLOCKBUSTER Online® Rental Terms and Conditions, which govern all subscriptions to the BLOCKBUSTER Online rental service, and the agreements, terms and conditions applicable to in-store Blockbuster rental memberships which apply to all dealings between Blockbuster and its members (the “Membership Rules”) (BLOCKBUSTER In-Store Membership Terms and Conditions), these Terms and Conditions of Use constitute the entire agreement between you and Blockbuster with respect to your use of this Site and supersede all previous agreements, understandings and representations relating thereto. In the event of an inconsistency between these Terms and Conditions of Use and the Membership Rules relating to your use of this Site, these Terms and Conditions of Use shall prevail. In the event of an inconsistency between these Terms and Conditions of Use and the Membership Rules relating to your use of an in-store membership or any in-store transaction, the Membership Rules shall prevail. In the event of an inconsistency between these Terms and Conditions of Use and the BLOCKBUSTER Online Rental Terms and Conditions, the BLOCKBUSTER Online Rental Terms and Conditions shall prevail. No failure by Blockbuster or you to exercise any rights, powers or remedies hereunder or its delay to do so shall constitute a waiver of these rights, powers or remedies. The single or partial exercise of a right, power or remedy shall not prevent its subsequent exercise or the exercise of any other right, power or remedy. If any provision of this Agreement or part thereof is or becomes illegal, invalid or unenforceable in any jurisdiction, the illegality, invalidity or unenforceability of that provision will not affect the legality, validity or enforceability of the remainder of the provision or the remaining provisions of this Agreement, as the case may be, or the legality, validity or enforceability of that provision or part thereof in any other jurisdiction.

 

BLOCKBUSTER Online® RENTAL TERMS AND CONDITIONS (“Online Rental Terms and Conditions”)

In addition to the foregoing Terms and Conditions of Use, membership in the BLOCKBUSTER Online rental service (“BLOCKBUSTER Online”) is subject to the following additional Online Rental Terms and Conditions, and to payment of the applicable periodic membership fee plus applicable taxes. Amount of the membership fee may be changed from time to time as provided herein. BLOCKBUSTER Online membership is not transferable and is only available in the United States. The BLOCKBUSTER Online membership term commences on the date you sign up for BLOCKBUSTER Online membership and is valid with renewals until cancellation as outlined below (the “Membership Term”). By subscribing to BLOCKBUSTER Online, you agree to be bound by these Online Rental Terms and Conditions. You must be at least 13 years old and have Internet access, a valid email address, and a valid credit card or check card or checking account to be a member of BLOCKBUSTER Online. If you are between the ages of 13 and 18, you represent that you have received consent from your parent or guardian to be a member of BLOCKBUSTER Online.

These Online Rental Terms and Conditions are subject to change by Blockbuster at any time, in its sole discretion, with or without advance notice. The most current version of the Online Rental Terms and Conditions, which will supersede all earlier versions, can be accessed through the hyperlink at the bottom of this Site. You should review the Online Rental Terms and Conditions regularly, to determine if there have been changes. Continued use of your BLOCKBUSTER Online membership constitutes acceptance of the most recent version of the Online Rental Terms and Conditions.

 
Games By Mail Feature.

Effective August 6, 2010, all BLOCKBUSTER Online subscribers will be able to receive game rentals through their subscription the same way they receive movie and television show rentals and at no extra cost. Simply add a game to your online queue the same way you currently add movie and television shows. BLOCKBUSTER Online game rentals will count towards how many rentals you are allowed out under your plan and will be treated the same way as movie and television show rentals. And as with BLOCKBUSTER Online movie and television show rentals, once a game rental is returned (either by mail or returned at a participating BLOCKBUSTER store), the next available movie, television show or game disc in your queue will be shipped.

Membership Plans.

You can choose to be either a BLOCKBUSTER By Mail subscriber or a BLOCKBUSTER Total Access® subscriber. To view the types of membership plans available under each program, click here.

All BLOCKBUSTER Online membership plans allow members to rent movie, game or television show discs from BLOCKBUSTER Online by paying a periodic fee. You can rent as many DVDs as you choose, up to the limit on outstanding rentals applicable to each membership plan (the “BLOCKBUSTER Online Rentals”). You may keep BLOCKBUSTER Online Rentals as long as you choose during your Membership Term, for no charge other than the applicable periodic BLOCKBUSTER Online membership fee (plus applicable taxes).

If you have the maximum number of BLOCKBUSTER Online Rentals allowed by your plan checked out, no additional discs will be shipped until you return 1 or more of the BLOCKBUSTER Online Rentals or free in-store movie exchanges (if applicable). You may have only 1 BLOCKBUSTER Online membership plan per email address at any one time. However, you may upgrade or downgrade among membership plans, as described below.

All BLOCKBUSTER Online membership plans allow members to return BLOCKBUSTER Online Rentals to participating BLOCKBUSTER stores. BLOCKBUSTER Total Access allows members to receive free in-store movie rentals in exchange when BLOCKBUSTER Online Rentals are returned to a participating BLOCKBUSTER store. See “BLOCKBUSTER Total Access” below for more detail. Both BLOCKBUSTER Total Access and BLOCKBUSTER By Mail plans also allow members to receive discounted in-store movie, television show and game rentals in exchange when BLOCKBUSTER Online Rentals are returned to a participating BLOCKBUSTER store. See “Common Benefits of BLOCKBUSTER Total Access and BLOCKBUSTER By Mail plans” below for more detail. However, it is possible that the in-store return and BLOCKBUSTER Total Access features may be unavailable to subscribers in certain geographic areas where there are no corporate BLOCKBUSTER stores and no participating franchised BLOCKBUSTER stores.

 
Selection and Allocation of Product.

Blockbuster will automatically ship titles to you, up to your maximum number of outstanding BLOCKBUSTER Online Rentals, from and in the order that you have listed in your rental queue, subject to availability and any rental queue parameters you have set. However, Blockbuster reserves the right to determine product allocation among members in its sole discretion. In determining product allocation, we use various factors, such as BLOCKBUSTER Online Rentals that have shipped to a subscriber in the past. With respect to BLOCKBUSTER Online game rentals, our library includes thousands of titles on the following gaming platforms: XBOX, XBOX 360, Playstation 2, Playstation 3, Nintendo DS, Nintendo 3DS and Nintendo Wii. We are constantly striving to add more and more titles to our game library and to add new titles in the most expedient time possible after their national release date. To see our current selection of game titles, just click on the GAMES tab on any page of this Site.

Multiple Discs.

Each disc you request counts as a BLOCKBUSTER Online Rental and will take up 1 place in your queue, even if you are requesting a set, series or title with multiple discs (for example, if you select a title that offers both the movie itself and a bonus disc, if you request both discs, each disc counts as a BLOCKBUSTER Online Rental, and will be shipped separately and should be returned separately). You always have the option to only select 1 disc in those instances. Similarly, if the movie itself requires multiple discs due to its length, the movie will count as multiple BLOCKBUSTER Online Rentals depending on the number of discs.

 
Delivery and Return of Rented Discs.

Delivery of your BLOCKBUSTER Online Rentals will be via U.S. Postal Service (“USPS”). Members have the option to return BLOCKBUSTER Online Rentals via USPS or at a participating BLOCKBUSTER store. When BLOCKBUSTER Online Rentals are returned to a participating store, the BLOCKBUSTER Online Rentals are immediately checked in and the next available disc(s) in the subscriber's online rental queue is shipped in accordance with our normal shipping process. Rentals must be presented at the checkout counter of a participating BLOCKBUSTER® store in the return mail envelope provided by BLOCKBUSTER Online. BLOCKBUSTER Online Rentals presented without the return mail envelope will not be accepted. BLOCKBUSTER Online Rentals should not be placed in the drop box of a BLOCKBUSTER store.

 

Postage is prepaid each way. The time it takes for a BLOCKBUSTER Online Rental to be delivered or returned via USPS depends on several factors, including circumstances generally affecting service times of the USPS (for example, holidays and heavy mail usage times such as Christmas), whether you returned your BLOCKBUSTER Online Rental via USPS or to a participating store, when you added the BLOCKBUSTER Online Rental to your queue, the availability of your selection in inventory and the location of the distribution center at which the selection is available, and the address you are using for your delivery address. Blockbuster makes no guarantees with respect to DVD delivery times. Email notifications will alert you when your selections have been mailed and when your returned items have been received.

Defective BLOCKBUSTER Online Rentals.

Defective BLOCKBUSTER Online movie or television show rentals may be handled by Customer Care online or over the phone, or brought to a participating BLOCKBUSTER store. BLOCKBUSTER Online game rentals, however, MUST be handled by Customer Care online or over the phone; defective BLOCKBUSTER Online game rentals WILL NOT be accepted at BLOCKBUSTER stores. To contact Customer Care about a defective BLOCKBUSTER Online movie, television show or game rental disc, please use our online form (available at http://www.blockbuster.com/contactUs.html) or call 1- 866-692-2789 (available Monday through Thursday, 8am-8pm Central Standard Time and Friday and Saturday 8am - Midnight).

Access to Your BLOCKBUSTER Online Account.

If you opt for the “Remember me” feature for your BLOCKBUSTER Online account, a cookie helps Blockbuster recall certain items of your specific information on subsequent visits, including your user name and password. When you return to BLOCKBUSTER Online, the information you previously provided can be retrieved, so that it is not necessary to enter your user name and password to access certain functionality. While cookies are a convenience, please remember that if you elect the “Remember Me” option, anyone who can access the computer you are using will have the ability to access your account for certain functions and view certain information about your account, including viewing and making changes to your rental queue. Certain functions, such as accessing your complete Payment Card information, cannot be viewed through the use of cookies.

You consent to receive communications from Blockbuster about your BLOCKBUSTER Online membership electronically, either by e-mail or by notices posted on this Site, as determined by Blockbuster in its sole discretion. You agree that any requirement that a notice, disclosure, agreement, or other communication be sent to you by Blockbuster in writing is satisfied by such electronic communication. You agree that Blockbuster may send you e-mails which include notices about your account as well as information pertaining to our service, such as featured products or new offerings. You agree that this information is part of your subscription and your relationship with Blockbuster.

BLOCKBUSTER COMBO PASS.

New customers purchasing an in store "Combo Pass" may use a limited BLOCKBUSTER By Mail rental plan available to "Combo Pass" members. New customers must complete an in-store application and join at a participating Blockbuster store to be able to use a "Combo Pass," including the BLOCKBUSTER By Mail feature. Following acceptance of the Online Rental Terms and Conditions, "Combo Pass" members may create an online account and rent one movie, television show, or game per month. The BLOCKBUSTER By Mail plan for "Combo Pass" is included in the monthly "Combo Pass" price. If you cancel your in-store "Combo Pass" all BLOCKBUSTER By Mail rentals associated with the "Combo Pass" must be returned no later than ten (10) days after the expiration date of your "Combo Pass" subscription to avoid additional daily rental charges. "Combo Pass" members may use their in-store feature without using the BLOCKBUSTER By Mail plan for "Combo Pass." Additional restrictions may apply; see participating store or Blockbuster.com for details and updates.

BLOCKBUSTER Total Access.

BLOCKBUSTER Total Access plans offer some additional benefits over their corresponding BLOCKBUSTER By Mail plans.

The BLOCKBUSTER Total Access program: In addition to the foregoing features of the BLOCKBUSTER Online Membership, the BLOCKBUSTER Total Access (“Total Access”) program allows subscribers to return their BLOCKBUSTER Online Rental to a participating BLOCKBUSTER store in exchange for either 1 free or discounted in-store movie rental (as described below) or 1 free (games priced $2.99 or lower) or discounted game rental for each Online Rental exchanged at the store.

How to exchange BLOCKBUSTER Online Rentals for free in-store movie rentals: All Total Access plans offer an unlimited number of free movie in-store exchanges.

How free in-store movie exchanges work with BLOCKBUSTER Online Rentals: Free in-store exchange movie rentals will count towards the number of discs you are allowed out under your Total Access plan at any one time. These free in-store exchanges will have no due dates and will not be subject to in-store rental terms. You may keep your free in-store movie exchanges as long as you want, as long as you are a paying Total Access subscriber. If you cancel your Total Access subscription, your free in-store rentals are due back to the store within 5 days, to avoid any additional in-store fees, if applicable.

For example, if you have a Total Access plan for 2-discs out-at-a-time with unlimited in-store movie exchanges per billing period, you may bring your 2 BLOCKBUSTER Online Rentals to a participating store and exchange them for 2 free movie rentals. You may enjoy your free in-store movie rentals for as long as you like, just as you would with your BLOCKBUSTER Online Rentals. There are no due dates for these free in-store rentals and you will not be charged any additional fees on these in-store rentals. However, you will not be sent the next BLOCKBUSTER Online Rental from your online queue until you return at least 1 of the free in-store rentals. In this example, if you return 1 in-store rental back to the store, you will be shipped 1 BLOCKBUSTER Online Rental from your queue. If you return both in-store rentals, you will be shipped 2 BLOCKBUSTER Online Rentals from your queue.

Common Benefits of BLOCKBUSTER Total Access and BLOCKBUSTER By Mail plans.

In-store movie exchanges: BLOCKBUSTER Total Access comes with unlimited free in-store exchanges of your BLOCKBUSTER Online Rental. Similarly, under any BLOCKBUSTER By Mail ("By Mail") plan, you may exchange your BLOCKBUSTER Online Rental for a discounted in-store movie rental. Unlike free in-store movie exchanges, however, discounted in-store movie exchanges: (1) will not count towards the number of discs you are allowed out under your BLOCKBUSTER Online plan; and (2) are subject to all of that BLOCKBUSTER store's terms and conditions, including rental terms, due dates and fees associated for product kept beyond the due date. Your in-store receipt will give you the due dates for these discounted rentals.

For example, if you have a By Mail plan for 2 DVDs out-at-a-time, you may exchange your BLOCKBUSTER Online Rentals in-store for discounted movie rentals. Any discounted in-store movie rental will be subject to the return date on the in-store receipt. However, discounted in-store movie rentals do not count towards your plan limit of 2 DVDs out-at-a-time. Therefore, Blockbuster will begin processing the next movie from your online queue when you exchange the BLOCKBUSTER Online Rental at the store.

Free in-store game exchanges: Only games priced $2.99 or lower are eligible for free exchange with a BLOCKBUSTER Online Rental. All Total Access plans allow an unlimited number of free game rental exchanges for eligible games, see participating stores for details - simply bring in your BLOCKBUSTER Online Rental for a free game rental exchange at a participating BLOCKBUSTER store. You may exchange your BLOCKBUSTER Online Rental for a free game rental at any time. There is no limit on the number of BLOCKBUSTER Online Rentals you may exchange in-store for a free in-store game rental. Games not available for free in-store exchanges are subject to all of that BLOCKBUSTER store's terms and conditions, including rental terms, due dates and fees associated for product kept beyond the due date.

For example, if you have a Total Access 2 discs out-at-a-time plan and currently have 2 BLOCKBUSTER Online Rentals, you may exchange your 2 BLOCKBUSTER Online Rentals for 2 free eligible in-store game rentals. Those 2 in-store game rentals will have no due dates and will not be subject to in-store rental terms. Additionally, the 2 in-store game rentals do not count towards your plan limit of 2 discs out-at-a-time. You may keep your free in-store exchanges as long as you want, as long as you are a paying Total Access subscriber. If you cancel your Total Access subscription, your free in-store rentals are due back to the store within 5 days, to avoid any additional in-store fees, if applicable.

In-store exchanges and your online queue: Please note that discs rented in-store (which are also in your online rental queue) will not be automatically removed from the online rental queue. You must remove the title from the online rental queue to avoid shipment of that title. Additionally, there is a feature that will allow you to choose to "always" remove free in-store movie titles from your online rental queue. However, if your queue contains a title in a different format (for example, Blu-ray vs. regular DVD) or version (for example, the Director's Cut vs. the regular release) than what was rented at the store, you may still need to remove the title from your queue.

Exclusions and additional exchange benefits: Defensive driving courses and equipment rentals are excluded from free or discounted in-store exchanges. Blockbuster may from time to time offer additional exchange benefits, including, without limitation, free or discounted store merchandise such as confection items or previously rented product, at the time of exchange. All such additional benefits are at Blockbuster's sole discretion.

Store requirements for in-store exchanges:

  • A separate in-store BLOCKBUSTER membership is required for in-store exchanges.
  • BLOCKBUSTER Online Rentals must be presented at the checkout counter of a participating BLOCKBUSTER store in the return mail envelope provided by Blockbuster.
  • BLOCKBUSTER Online Rentals presented without the return mail envelope will not be accepted.
  • In-store free rental or in-store discounted rental or purchase must be taken in the same transaction as the return of the BLOCKBUSTER Online Rental transaction.
  • If you do not wish to make an in-store exchange, BLOCKBUSTER Online Rentals can still be returned to the counter of a participating store for check-in.
  • BLOCKBUSTER Online Rentals should not be placed in the drop box of a BLOCKBUSTER store, even if you do not want to obtain the free or discounted in-store rentals. They can only be returned in-store at the counter.
  • All in-store rental exchanges must be returned to the BLOCKBUSTER store where they were originally rented.
  • Store rentals returned via the postage prepaid envelope for BLOCKBUSTER Online Rentals will be sent back to you and you will be responsible for any applicable charges for product not returned to the store of rental by the due date.
  • By Mail:
    • As described above, discounted in-store movie exchanges are subject to store rental terms and conditions, including due dates and charges which may apply to rentals not returned by the due date.
    • Please see the BLOCKBUSTER store of rental for that store's complete in-store rental terms and conditions.
    • Please see store receipt for store location and due dates.
  • Free in-store game and movie rentals under Total Access:
    • As described above, free in-store game and movie rentals are NOT subject to store rental terms and conditions.
    • Therefore, as long as you continue to be a paying Total Access subscriber, your free in-store movie rentals will not be subject to any due dates or charges that could apply to rentals not returned by the due date.
  • Only BLOCKBUSTER Online Rentals may be exchanged for free or discounted in-store rentals.
  • Free or discounted in-store rentals may not be exchanged for additional free or discounted rentals.
  • If your in-store exchange rental is defective, you may exchange the rental for the same or different title in the same format at no charge. However, the new item will be subject to in-store rental terms and conditions. If you exchange a defective BLOCKBUSTER Online Rental for a higher-priced format (e.g., Blu-ray or game), you will be required to pay the difference in rental fees for such item, and such rental will also be subject to in-store rental terms and conditions. If a new in-store movie, which is subject to store terms, is rented to replace the defective BLOCKBUSTER Online Rental, your next BLOCKBUSTER Online Rental in your queue will be shipped.
  • No rain checks or account credit will be given

Limits on number of rentals checked out: You may exchange as many of your BLOCKBUSTER Online Rentals as you choose, up to any applicable billing month limit on the number of free or discounted exchanges. However, Blockbuster's corporate store rental terms provide that a member may not have more than a total of 20 in-store rentals of any nature checked out on the member's BLOCKBUSTER store account at any one time. This includes paid in-store rentals or free or discounted in-store rentals that are not part of the Total Access or By Mail plan. If a subscriber has 20 in-store rentals checked out, no additional rentals (including Total Access or By Mail in-store exchanges) will be permitted until the subscriber has less than 20 items checked out on the subscriber's in-store account. In addition, Blockbuster's corporate store rental terms provide that if a member has 5 games checked out on the member's in-store account, no additional rentals of any type (including Total Access or By Mail in-store free movie or discounted game or movie exchanges) will be permitted until the member has less than 5 games checked out on the member's in-store account.

Store account standing: Finally, in order to make in-store exchanges, your BLOCKBUSTER store account must be in good standing. If you have a past due balance on your in-store account which exceeds a dollar amount determined from time to time by Blockbuster in its sole discretion, Blockbuster may refuse to allow you to make any additional in-store rentals (including in-store exchanges) until the past due balance has been satisfied. However, in each of the foregoing instances, you may still return BLOCKBUSTER Online Rentals to the counter at a participating BLOCKBUSTER store, even if you are not allowed to rent additional product.

Total Access and By Mail terms and benefits: Blockbuster may change the terms of Total Access or By Mail, including discontinuing BLOCKBUSTER Total Access, BLOCKBUSTER By Mail or any plan feature or benefit of either, at any time in its sole discretion, with or without notice.

In-store Coupons.

Certain BLOCKBUSTER Online plans may include 1 or more e-coupons at periodic intervals to use toward free rentals at participating BLOCKBUSTER stores. The frequency, expiration date and specific terms of these e-coupons (including, without limitation, products for which these coupons may be used) will vary depending upon your membership plan and may also be changed from time to time by Blockbuster in its sole discretion. Each e-coupon is subject to the specific terms and conditions found on the e-coupon. A separate in-store membership is required for in-store rentals. In-store rentals are subject to store rental terms and conditions, including due dates and charges which may apply to rentals not returned by the due date. Subscribers should see the store of rental for that store's complete in-store rental terms and conditions. Free in-store rentals must be returned to the store where they were originally rented. Subscribers should see their store receipt for store location and due dates. Store rentals returned via the postage prepaid envelope for BLOCKBUSTER Online Rentals will be sent back to you and you will be responsible for any applicable charges for product not returned to the store of rental by the due date. E-coupons may not be used for payment of an account balance at a BLOCKBUSTER store.

How to Subscribe.

To subscribe to BLOCKBUSTER Online, you must provide to Blockbuster your name, shipping address, e-mail address and credit card or check card for the payment method that you provide for payment of the periodic membership fee (hereinafter referred to as your “Payment Method”). By requesting membership in BLOCKBUSTER Online and by accepting the benefits of BLOCKBUSTER Online, you agree that as a condition of your continued membership in BLOCKBUSTER Online you authorize Blockbuster or its agent to charge your Payment Method the periodic BLOCKBUSTER Online membership fee (plus applicable taxes) applicable to your membership plan, in effect from time to time, on each monthly periodic anniversary date of that plan, until your BLOCKBUSTER Online membership is canceled as herein provided. For example, if your paid membership began on June 19, your periodic anniversary date is the 19th of each month, and your Payment Method will be charged for the applicable monthly periodic membership fee on that date each month. If your monthly periodic anniversary date falls on a date that is not contained in your anniversary month (for example, if your paid membership started on the 31st day of a month), your Payment Method will be charged on the first day of the following month. You will not be provided with copies of charge slips evidencing the recurring charges of the applicable periodic membership fee. You agree to pay the applicable periodic membership fees (plus taxes) in accordance with your Payment Method issuer agreement, if applicable. You also authorize Blockbuster to charge your Payment Method for any other charges you may incur associated with your BLOCKBUSTER Online membership, including, without limitation, any charges for product not returned at the end of your Membership Term.

Pending Charges for Payment Cards.

If your Payment Method is a credit or charge card (the “Payment Card”), you also authorize Blockbuster to place a pending charge to your Payment Card when you sign up for membership, and prior to each subsequent periodic charge. Pending charges are used to verify your billing address and the validity of your Payment Card, are temporary (typically 3 to 7 days in length), and will not be converted into an actual charge to you. Pending charges, while pending, will, however, reduce the available amount of credit on your Payment Card in the amount of $1 per pending charge.

Fees Relating to your Payment Method.

You are solely responsible for any and all fees charged to your Payment Method by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds and over the credit limit fees.

Promotional Offers.

From time to time, in Blockbuster's sole discretion, Blockbuster may offer a reduced membership fee for the BLOCKBUSTER Online service for a specified promotional period, to first-time or other selected customers. If you are taking advantage of an introductory offer for new customers, at the time of registration for the BLOCKBUSTER Online service, your Payment Method will be charged the promotional price plus applicable taxes for the promotional period. For all promotional offers, you agree that any such reduced price is only valid for the specified promotional period, and that the regular applicable periodic membership fee plus applicable taxes will be charged to your Payment Method for each automatic renewal following the end of the promotional period. Terms of the promotional offer, including the promotional price and duration of the promotional price, may vary from time to time. Specific details of your offer not covered in these Online Rental Terms and Conditions will be explained on the web page on which you land prior to beginning the sign-up process or as part of the sign-up process.

Free Trials.

From time to time, in Blockbuster's sole discretion, Blockbuster may offer a free trial period to first-time customers, limit 1 per household and/or Payment Method provided. Where such an offer is made, at the time of registration for your free trial, your credit or check card will be authorized for 1 month of service plus applicable taxes, though your Payment Card will not be charged for the duration of the free trial period. Other terms of free trial offers, including duration of free trial, may vary. Specific details of your free trial not covered in these Online Rental Terms and Conditions will be explained on the web page you land on prior to beginning the sign-up process or as part of the sign-up process. Your trial period begins the day you sign up for BLOCKBUSTER Online membership, not the day you receive your first BLOCKBUSTER Online Rentals.

Upon completion of the free trial period, your subscription to BLOCKBUSTER Online will renew automatically on a monthly basis regardless of the length of your free trial period. The first day following the expiration of your free trial period will be your anniversary date for billing purposes during your Membership Term. Your Payment Method will be charged the recurring monthly membership fees and any applicable sales tax on the day following the expiration of your free trial period unless you have chosen to cancel your subscription prior to the conclusion of the free trial period. YOU MUST CANCEL YOUR SUBSCRIPTION PRIOR TO THE END OF THE FREE TRIAL OFFER TO AVOID CHARGES TO YOUR PAYMENT METHOD. You will not receive any notification from Blockbuster at the expiration of your free trial. Please note the expiration date of your free trial for your records.

During the free trial period, you will receive the benefits of BLOCKBUSTER Online (including BLOCKBUSTER Total Access, if your free trial is for a BLOCKBUSTER Total Access plan) for no charge. Free trial participants may receive as many BLOCKBUSTER Online Rentals as they wish during the free trial, up to the maximum number of outstanding rentals allowed under the applicable membership plan. Membership may be cancelled or modified at any time prior to the end of your free trial through the “My Account” link on the Site. Any plan changes made to your account prior to the end of your free trial will nullify the remaining period of your free trial and you will be charged for the new plan selected. For example, if you are in a free trial for a 1-DVD out-at-a-time plan, but decide to change to a 2-DVDs out-at-a-time plan, your free trial for the 1-out plan will immediately terminate and your credit card will be charged for the 2-out plan. If you cancel your membership prior to the end of your free trial, all BLOCKBUSTER Online Rentals must be received by Blockbuster no later than 10 days past the expiration date of your free trial, or your Payment Method will be charged as explained in ”BLOCKBUSTER Online Rentals at Time of Cancellation or Termination,” below.

Expiration Date and Refusal of Charges to Your Payment Card.

If your Payment Card reaches its original expiration date, your failure to cancel your BLOCKBUSTER Online membership constitutes authorization for Blockbuster to continue billing that Payment Card. If your Payment Card for any reason will not accept charges for any periodic membership fee, you have a period of 9 days from the date that your Payment Card was declined to make your Payment Card information valid by either rectifying the issue with the Payment Card issuer or providing new Payment Card information at www.blockbuster.com. If Blockbuster is able to charge your Payment Card (existing or new, if you have provided new Payment Card information,) during the 9-day period and any past due BLOCKBUSTER Online membership fees are paid, then BLOCKBUSTER Online benefits will continue uninterrupted and this Payment Card will be used to charge the applicable periodic membership fee for each consecutive renewal period until your BLOCKBUSTER Online membership is canceled (your original anniversary date will still apply) and will be your Payment Card for all purposes. If Blockbuster is unable to charge your Payment Card (existing or new, if you have provided new Payment Card Information), within the 9-day period, then your BLOCKBUSTER Online membership will be indefinitely suspended beginning on the 10th day from the date your Payment Card was initially declined. For the 30 days immediately following the suspension day, Blockbuster may attempt to charge the Payment Card the periodic membership fee every 10 days. If the charge is accepted, then your BLOCKBUSTER Online benefits will be reinstated as of the date the charge is accepted. This charge date now becomes your new periodic anniversary date and the Payment Card will be used to charge the applicable periodic membership fee for each consecutive renewal period until your BLOCKBUSTER Online membership is canceled and will be your Payment Card for all purposes.

From time to time, Blockbuster may avail itself of account updating services provided by the Payment Card Industry, including, without limitation, VISA's Account Updater program or MasterCard's Automatic Billing Updater program. By subscribing to BLOCKBUSTER Online, you hereby agree and authorize Blockbuster to update your Payment Card or similar account information and charge any updated Payment Card in accordance with the terms and conditions of such account updating programs.

Cancellation by You.

The initial periodic BLOCKBUSTER Online membership fee is valid for an initial membership period starting on the date your paid membership begins and continuing through the periodic anniversary date. For example, if you are on a free trial membership and your free trial expires on June 17 and your paid BLOCKBUSTER Online membership begins on June 18, your initial membership fee entitles you to BLOCKBUSTER Online benefits until July 18 and your Payment Method will be charged on July 18 (the anniversary date) for the period of July 19 through August 18. You can cancel your BLOCKBUSTER Online membership at any time, and your cancellation will be effective at the end of the current period, and you will not be charged for any additional renewals. There are no refunds for any time period (or portions thereof) already billed or paid for. For example, if your anniversary date is the 5th of each month and you cancel your BLOCKBUSTER Online membership on Oct. 20, then you will not be charged on Nov. 5 (for the Nov. 6 - Dec. 5 period), your BLOCKBUSTER Online Membership Term will terminate on Nov. 5 and you will not receive any refund for the partial period from Oct. 20 to Nov. 5. However, if you canceled on Oct. 2, then your BLOCKBUSTER Online Membership Term would terminate Oct. 5. To cancel click on My Account, then click on Cancel My Account and follow the directions to complete the cancellation. When you cancel, you will be asked to provide Blockbuster with certain information regarding your reason for cancellation. Upon cancellation, Blockbuster will stop the shipment of BLOCKBUSTER Online Rentals to you on the date you cancelled or 3 days prior to the effective date of termination, whichever is later.

 
BLOCKBUSTER Online Rentals at Time of Cancellation or Termination.

The rental period for BLOCKBUSTER Online Rentals is the Membership Term remaining as of the date of rental. All outstanding rentals must be received by Blockbuster no later than 10 days past the end of the Membership Term. For example, if your Membership Term ends on June 5 and on June 4 you receive a BLOCKBUSTER Online Rental in the mail, that BLOCKBUSTER Online Rental must be received by Blockbuster on June 15th. If an outstanding BLOCKBUSTER Online Rental is not received by Blockbuster on or before 10 days after the expiration of the Membership Term (the “Sale Date”), the BLOCKBUSTER Online Rental will be automatically sold to you and Blockbuster will charge your Payment Method for the applicable disc(s) the AutoSale price (as hereinafter defined) of the product on the Sale Date. The “AutoSale price“ for all movie and television show discs shall be $19.99 plus applicable tax. The “AutoSale price” for all game discs shall be the “Previously Rented Product” price listed in Blockbuster's internal IntreBos pricing system on the Sale Date for the applicable game title(s). If Blockbuster receives any BLOCKBUSTER Online Rental for which you have previously been charged within 30 days of the charge, Blockbuster will refund to your Payment Method the AutoSale price. If the title is not returned within 30 days of the charge, no refund will be given. Blockbuster may change the amount that you are charged for unreturned product at any time without notice.

Modifying of BLOCKBUSTER Online Memberships.

You may modify your BLOCKBUSTER Online membership plan, i.e., upgrade, downgrade, and/or change your type of monthly plan, as long as there is no lapse in your membership. To modify your BLOCKBUSTER Online membership, go to www.blockbuster.com, go to “My Account,” and request to modify. You will be asked to give your authorization to the new periodic membership fee. By modifying your BLOCKBUSTER Online membership, you are also agreeing and directing Blockbuster or its agent to continue to automatically renew your new BLOCKBUSTER Online membership on each monthly anniversary date applicable to the new membership plan, for the applicable membership fee (plus taxes) by charging your Payment Method until your BLOCKBUSTER Online membership is canceled as provided herein. The new membership plan will begin on the day which would have been the anniversary date of the prior membership plan. When you modify your BLOCKBUSTER Online membership, any outstanding BLOCKBUSTER Online Rentals will automatically transfer to your new BLOCKBUSTER Online membership. If you've downgraded, you must return any BLOCKBUSTER Online Rentals that would exceed the new maximum number of BLOCKBUSTER Online Rentals before you can rent additional DVDs. For example, if you downgrade from a 3 movie BLOCKBUSTER Online membership to a 2 movie BLOCKBUSTER Online membership plan, and you have 3 BLOCKBUSTER Online Rentals checked out, you must return at least 2 BLOCKBUSTER Online Rentals before you can rent any additional BLOCKBUSTER Online Rentals. If you've upgraded, however, you can add additional BLOCKBUSTER Online Rentals immediately and the additional BLOCKBUSTER Online Rentals will be shipped to you immediately (the "Immediate Upgrade Benefit"). For example, if you upgrade from a 2 movie BLOCKBUSTER Online membership plan to a 3 movie BLOCKBUSTER Online membership plan, and you have 2 BLOCKBUSTER Online Rentals checked out, you may check out 1 additional BLOCKBUSTER Online Rental immediately but you will not be charged for the 3 DVDs out plan until the monthly anniversary date of the new upgraded membership plan. Although you may modify your BLOCKBUSTER Online membership plan as many times as you like, the Immediate Upgrade Benefit is only available once every 6 months.

Blockbuster initiated Cancellations.

Blockbuster may suspend or cancel a BLOCKBUSTER Online membership account, or otherwise restrict your use of BLOCKBUSTER Online, in Blockbuster's sole discretion, with or without cause.

Fraud, Abuse or Piracy.

Fraudulent or abusive practices such as repeatedly falsely reporting DVDs as damaged or stolen may result not only in cancellation of your BLOCKBUSTER Online membership account and charges to your Payment Method, but also in actions by Blockbuster for recovery of civil damages as well as referral for criminal prosecution. DVDs provided by Blockbuster are for personal, non-commercial use only. Blockbuster does not condone unauthorized copying, distribution or other infringement of protected intellectual property of Blockbuster or of third parties.

Cancellation or Changes to Program by Blockbuster.

Blockbuster may make changes to the BLOCKBUSTER Online service, including, without limitation, any promotional offers and free trials or availability and amount of e-coupons or other in-store free rentals, at any time, and from time to time, without prior notice. In addition, Blockbuster may change the BLOCKBUSTER Online periodic membership fees and the number or composition of permitted rentals from time to time, provided, however, that Blockbuster will give prior notice via e-mail of any change to the periodic membership fees or price or the number or composition of permitted rentals that will adversely affect you. You agree that, unless you cancel your membership prior to the effective date of the change, you will be charged the new applicable BLOCKBUSTER Online periodic membership fee (plus applicable taxes) on each anniversary date after the effective date of such change, and you authorize Blockbuster to charge the new applicable periodic membership fee (plus applicable taxes) to your Payment Method. Blockbuster reserves the right to suspend or end the BLOCKBUSTER Online service (including, without limitation, ceasing to offer 1 or all of the BLOCKBUSTER Online membership plans, BLOCKBUSTER Total Access, promotional offers or free trials) without prior notice, in Blockbuster's sole discretion. Blockbuster also reserves the right to suspend or end the BLOCKBUSTER Online service or certain aspects thereof such as BLOCKBUSTER Total Access in certain geographic areas without prior notice. You agree that membership in BLOCKBUSTER Online does not involve an extension of credit or a retail installment sale since Blockbuster does not impose a finance charge and you may cancel membership at any time. Void where prohibited.

ACCOUNT LINKAGE

Only the primary Account Holder on a Store Account (the “Primary Account Holder”) may elect to link his or her store account with his or her online account (the “Linking Action”). Once a Linking Action is completed by a Primary Account Holder, the linked store account may be accessed in the same way you access your online account. You will be solely responsible for managing your password and keeping your password confidential in the same way you are for your online account. See Managing Your Password and Your Account for more details. Therefore, providing your password to a third party, including secondary account holders on the Store Account, will grant them access to your Store Rental History, including your movie preferences, movies you have rented and movies you plan to rent, and any future transactional history available on your Store Rental History. Blockbuster does not give access to this type of information about you to others without your consent, but by providing your password to a third party, you are granting access to your store and online account information. YOU ACKNOWLEDGE AND AGREE THAT BLOCKBUSTER IS NOT RESPONSIBLE FOR ANY SUCH DISCLOSURE BY YOU.

You may only link 1 Store Account with your online account. Once a Linking Action has been completed, any other store accounts you may currently have will continue to exist; however, those accounts will not receive the benefits of the Linking Account function. You may still use these accounts, however, with a valid BLOCKBUSTER membership card.

Note that Store Rental History is updated once every 24 hours so that the information shown may not reflect any rental items rented or returned less than 24 hours prior.

Blockbuster reserves the right to change any or all features of the Linking Account function at any time, without prior notice. Your continued use of the Linking Account function constitutes acceptance of these changes, whether or not such changes are reflected in these Terms and Conditions for Linking Accounts or the Terms and Conditions of Use located at this Site. Blockbuster also reserves the right to terminate the Linking Account function at any time, without prior notice.

For complete terms and conditions regarding your Store Account, please see your local store. For complete terms and conditions regarding your blockbuster.com account, please see Terms and Conditions of Use.

IN-STORE MOVIE, TELEVISION SHOW AND GAME RENTAL TERMS.

See BLOCKBUSTER In-Store Membership Terms & Conditions or your local BLOCKBUSTER store for in-store rental terms and conditions.

BLOCKBUSTER GiftCard®:

All disputes between you and Blockbuster regarding your purchase, use or non-use of this GiftCard shall be resolved by binding individual arbitration under the American Arbitration Association's rules for consumer-related disputes. Neither you nor Blockbuster will participate in a class action or class-wide arbitration for any claims covered by this agreement. If this class action waiver is found to be unenforceable in a particular case, then this entire arbitration agreement shall be null and void in that case. This agreement shall be governed by the Federal Arbitration Act and, where consistent, Colorado law. Blockbuster reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes filed before the effective date of the amendment. This provision will survive the termination of your Blockbuster membership. Your use of this GiftCard constitutes your acceptance of this arbitration agreement.

 

BLOCKBUSTER ONLINE RETAIL PURCHASE TERMS AND CONDITIONS (“ONLINE RETAIL PURCHASE TERMS AND CONDITIONS”)

Subject to availability, you may purchase both new and previously viewed/previously owned (used) DVDs, games or other products (each a “Retail Product”) through BLOCKBUSTER Online. The scope and extent of Retail Products made available for purchase through BLOCKBUSTER Online at any time shall be determined by Blockbuster in its sole discretion. See “PRICE AND AVAILABILITY” above. “Retail Product” as used herein refers only to Retail Product purchased from BLOCKBUSTER Online. In order to purchase a Retail Product, you must be either a Registered Site User or a subscriber to the BLOCKBUSTER Online subscription rental service.

In addition to the overall Terms and Conditions of Use for general Site use, your purchase of a Retail Product is subject to the following additional terms and conditions (the “Retail Terms and Conditions”). Purchase of a Retail Product constitutes your acceptance of these Retail Terms and Conditions. If you do not wish to accept these Retail Terms and Conditions, do not purchase a Retail Product.

Payment Methods.

Blockbuster will accept only the following major credit cards for purchases of Retail Product on BLOCKBUSTER Online: MasterCard, Visa, Discover and American Express. In addition, Blockbuster will accept check cards issued by MasterCard, Visa, Discover and American Express for purchases of Retail Product on BLOCKBUSTER Online. These payment methods are referred to as "Retail Payment Method."

Electronic checks will not be accepted for the purchase of Retail Products. Similarly, cash on delivery (COD) is not available for purchases of Retail Product either.

Blockbuster reserves the right to change the Retail Payment Methods accepted at any time, at its sole discretion, without prior notice.

Your Retail Payment Method will be charged when you submit your order for a Retail Product at checkout. You will be charged for the total cost of the items, plus all applicable taxes and shipping and handling.

If a Retail Product you ordered is not available, we will continue to attempt to fulfill your order for 15 days. We will notify you by email that your order is on backorder. You will have the option to contact us to cancel your order and receive a refund. If we are unable to fulfill your order during that time, we will automatically issue a refund at the end of the 15 days to the Retail Payment Method used for your order. If we are unable to process the refund, we will contact you via the email address you provided at the time of purchase. Therefore, it is important that you make sure we have your current e-mail address.

Sales Tax Policy.

Blockbuster will charge all applicable state and local taxes.

Shipping and Delivery.

Orders will ship either by United States Postal Service (“USPS”) standard First Class Mail or USPS Priority Mail, depending on the shipping method you select at checkout. Shipping and handling costs are charged per item and are not based on delivery location. If you enter a promotional code for shipping when you check out but elect to use a more expensive shipping option than is covered by the promotional code we will apply the promotional code discount and charge you any remaining balance for shipping and handling costs.

Estimated delivery time once we ship your order is 4 to 5 days for items shipped via standard shipping and 2 to 3 days for items shipped via Priority shipping.

After you have placed your order, we will send you an email confirming your order with an order summary including the items you purchased and a purchase total. We will send you an email when your order ships and let you know when you can expect delivery. If your order is sent in multiple shipments you will receive a separate notification for each shipment. Orders containing multiple items may be shipped from multiple distribution centers. You may receive more than 1 package for a single order.

We cannot ship to multiple addresses for the same order. If you want to ship items to multiple addresses you must place a separate order for each shipping address.

Currently, we do not offer package tracking for your order.

If your order is undeliverable it will be returned to us and we will notify you via email address provided at checkout that your order could not be delivered. We will automatically refund the cost of the order including shipping and handling charges to the Retail Payment Method used on the order. Therefore, it is important that you provide us with your current e-mail address at all times.

Return Policy.

We will accept returns of a Retail Product as set forth below as long as you contact us within 30 days of your purchase date and obtain a return authorization number, which must be included in your return shipment. This number will be provided to you by Customer Care when you complete your return request and allows us to tie you with your order. If your item is sent to us without this authorization number it cannot be processed.

We will accept returns of new, unopened items in the original shipping condition that you no longer want because you have changed your mind. We will refund the cost of the items, but not shipping and handling charges. If a promotional code was used for purchasing an item, you will be refunded the cost of the product less the promotional discount received. You will be required to pay the cost of returning the item and may also be charged a restocking fee of $1.90. We reserve the right to modify the restocking fee policy and amount at any time.

We will accept returns of opened items (other than games, movies, music or any other software or content, whether DVDs, CDs or otherwise, as may or may not be offered on BLOCKBUSTER Online) in the original shipping condition that you no longer want because you have changed your mind. We will refund the cost of the items, but not shipping and handling charges. If a promotional code was used for purchasing an item, you will be refunded the cost of the product less the promotional discount received. You will be required to pay the cost of returning the item and may also be charged a restocking fee of $1.90. We reserve the right to modify the restocking fee policy and amount at any time. We will not accept returns of any opened or used (including but not limited to any item purchased as previously viewed or previously owned) games, movies, music or any other software or content, whether DVDs, CDs or otherwise, except for damaged, defective or incorrect items as expressly provided below.

We will accept returns of new, unopened items that are damaged, defective or not the correct item. We will replace the item or refund the cost of the items as well as shipping and handling charges depending on what you request and the availability of the product you are returning. You will be required to pay the cost of returning the item, but we will refund to you an amount equal to the to the amount of the original shipping and handling charge for your original order, regardless of your actual cost in returning the item. For example, if you ordered an item that cost $20, paid $5 shipping and handling as part of your original order, and then returned the item to us because it was damaged, defective, or not the correct item, we will refund you $30 ($25 for the original cost plus shipping and handling and $5 for the return shipping).

We will accept returns of opened items (including items purchased as previously viewed or previously owned) in the original shipping condition that were damaged or defective upon receipt or not the correct item. We will replace the item or refund the cost of the items as well as shipping and handling charges depending on what you request and the availability of the product you are returning. You will be required to pay the cost of returning the item, but we will refund to you an amount equal to the amount of the original shipping and handling charge for your original order, regardless of your actual cost in returning the item. For example, if you ordered an item that cost $20, paid $5 shipping and handling as part of your original order, and then returned the item to us because it was damaged, defective, or not the correct item, we will refund you $30 ($25 for the original cost plus shipping and handling and $5 for the return shipping).

All refunds are made to the Retail Payment Method used for the original purchase. Refunds typically take 72 hours to post to the Retail Payment Method.

Items purchased at BLOCKBUSTER store locations may not be returned to BLOCKBUSTER Online. Items purchased through BLOCKBUSTER Online may not be returned to a BLOCKBUSTER store.

For more information on returns, please visit our FAQ or contact Customer Care at 1-866-692-2789 during our hours of operation which are Monday through Thursday, 8am-8pm Central Standard Time and Friday and Saturday 8am - Midnight.

Risk of Loss.

With all items purchased from BLOCKBUSTER Online, there is a risk of loss during shipment. We will deliver all items to our carrier, but this does not guarantee delivery to you. If you do not receive your order, please contact us so that we can send a replacement order.

We reserve the right to not replace orders for customers who have made excessive loss and replacement requests.

Condition of Previously Viewed or or Previously Played Product.

Retail Products sold as "previously viewed" DVDs are used products that have been used for rental, both for BLOCKBUSTER Online and BLOCKBUSTER stores.

Previously viewed or Played/previously owned Retail Products:

  • Will not be shrink wrapped or in new condition
  • Will contain original studio box art for the title (however, the original studio box art may be for a different format of the title)
  • Will be physically inspected for any damage prior to being shipped to you
  • Will be in a hard DVD or game case
 

BLOCKBUSTER ONLINE GIFT SUBSCRIPTION TERMS AND CONDITIONS

BLOCKBUSTER Online Gift Subscriptions (“Gift Subscriptions”) allow a purchaser (“Purchaser”) to buy and transfer a BLOCKBUSTER Online subscription to a recipient (“Recipient”). Each Gift Subscription may only be transferred once. Purchasers and Recipients must be at least 18 years old and must provide a valid email address. The purchase price of Gift Subscriptions is nonrefundable. No Gift Subscription may be redeemed for cash. Gift Subscriptions cannot be combined with any other promotional offers, free trial offers or signup incentives.

Upon purchase, Blockbuster will send to the Recipient, at the email address for the Recipient that was provided by the Purchaser, an ecard with the Recipient's unique Gift Subscription activation code (the “Gift Code”). The Recipient must then enter the Gift Code where requested at blockbuster.com/giftsubscription within 1 year of the date of purchase by Purchaser (not the date of receipt by Recipient). Upon redemption of the Gift Subscription by a Recipient, Blockbuster will send an email notification to the Purchaser at the email address provided by the Purchaser at the time of purchase. Gift Subscriptions that are not redeemed by a Recipient within 1 year of the date of purchase will be automatically activated for the Purchaser on the day following the 1 year anniversary of the date of purchase and Blockbuster will send notification of such activation to the Purchaser at his/her email address provided by Purchaser to Blockbuster at the time of purchase. It's important to keep your e-mail address up to date with BLOCKBUSTER Online. If Purchaser is not a BLOCKBUSTER Online rental member, then he/she must register for the service in order to use the Gift Subscription. No refund or credit will be given to Purchaser if Purchaser fails to register or use the service.

If a Recipient is not currently a BLOCKBUSTER Online rental member, he/she must register for the service and enter the Gift Code in the appropriate field to redeem the Gift Subscription. If a Recipient is a current BLOCKBUSTER Online rental member and the Gift Subscription is equal to or less than the level of the Recipient's current subscription plan, Blockbuster will automatically apply the purchase price of the Gift Subscription to the Recipient's current BLOCKBUSTER Online account. If a Recipient is a current BLOCKBUSTER Online rental member and the level of the Gift Subscription is greater than the level of the Recipient's current subscription plan, Blockbuster will automatically upgrade the Recipient's current subscription plan to the higher level.

Regardless of whether a Recipient is a current BLOCKBUSTER Online rental member, he/she must provide Blockbuster with a valid email address and a valid credit card or check card or checking account charge authorization information (“Payment Method”) to redeem the Gift Subscription. The Recipient will not be charged a periodic membership fee during the Gift Subscription period. Blockbuster will begin to bill the Recipient's Payment Method for monthly membership fees (plus applicable sales taxes) then in effect for the Recipient's membership level at the completion of the Gift Subscription period unless the Recipient cancels prior to the end of the Gift Subscription period. The Recipient also authorizes Blockbuster to charge the Payment Method for any BLOCKBUSTER Online Rentals not returned by Recipient. A Gift Subscription can be cancelled at any time, but no refund or credit for any unused portion of a Gift Subscription period will be given to the Purchaser or the Recipient. BLOCKBUSTER is not responsible for lost or stolen Gift Codes or unauthorized redemption of Gift Subscriptions.

Gift Subscriptions are subject to the BLOCKBUSTER Online Terms and Conditions. Blockbuster reserves the right to alter the Terms and Conditions of Use, including these Gift Subscription Terms and Conditions, at any time, without notice.

 

RSS FEEDS

RSS (Really Simple Syndication) feeds are provided as a quick and easy way for you to distribute information from this Site or from your BLOCKBUSTER Online account. RSS Feeds are accessible through an XML-based URL that can be accessed with an RSS reader of your choice. Use of personal RSS feeds that contain information about your blockbuster.com account (Queue, Movie Ratings and Rental Activity) is at your own discretion. If you use personal RSS feeds, you consent that the information in the feeds will be transferred to the location in which you enable the RSS feed. Blockbuster will not pass any personally identifiable information in your feed. However, your use of an RSS feed may cause personally identifiable information that is associated with the RSS feed to be associated with you. You acknowledge that your use of an RSS feed and any personally identifiable information associated with it is at your sole discretion and risk.

Use of the Blockbuster RSS feeds is for non-commercial, personal use. Whether or not you use an RSS feed is entirely at your discretion. You may not modify the RSS feeds. If an RSS feed contains an attribution to Blockbuster, you may not remove the attribution. Blockbuster provides no warranty regarding its RSS feeds and reserves the right to terminate or modify the feeds at any time without notice. Blockbuster is not responsible for any loss or damage incurred by you or anyone else due to your use of an RSS feed.

 

WIDGETS

A widget is a small software application that allows you to share content from your blockbuster.com account, including your Queue, movie ratings, and favorites list. Each Widget you create accesses a personal RSS feed. You can use your Blockbuster Widgets anywhere you can publish JavaScript, including your webpage, your blog or on social networking sites that support web page customization.

Your personal Widget will display movie titles that pertain to the Widget type you choose (Queue, Top Rated, or Favorites). Blockbuster will not reveal any personally identifiable information within the Widget. However, if you choose to install a Widget, this may cause personally identifiable information that is associated with the widget to be associated with you. Blockbuster does not take responsibility for any personal information you choose to be associated with Widgets. You acknowledge that your use of a widget and any personally identifiable information associated with it is at your sole discretion and risk. Do not install a Widget if you are not comfortable allowing indefinite access to the information feeds from your blockbuster.com account pertaining to that Widget (Queue, Top Rated, or Favorites).

Use of the Blockbuster Widgets is for non-commercial, personal use. Whether or not you use a Widget is entirely at your discretion. You may not modify the Widget. If the Widget contains an attribution to Blockbuster, you may not remove that attribution. Blockbuster provides no warranty regarding its Widgets and reserves the right to terminate or modify Widgets at any time without notice. Blockbuster is not responsible for any loss or damage incurred by you or anyone else due to your use of a Widget.

 

BLOCKBUSTER BY MAIL 7 DAY RENTAL TERMS AND CONDITIONS ("7 Day Rental Terms and Conditions")

In addition to the foregoing Terms and Conditions of Use, use of the BLOCKBUSTER 7 day rental service (the "7 Day Service") is subject to the following additional 7 Day Rental Terms and Conditions, and to payment of the applicable rental fee plus applicable taxes. Amount of the rental fee may be changed from time to time as provided herein. The 7 Day Service is only available in the United States. By placing an order for a BLOCKBUSTER 7 Day movie or game rental (a "7 Day Rental"), you agree to be bound by these 7 Day Rental Terms and Conditions.

These 7 Day Rental Terms and Conditions are subject to change by Blockbuster at any time, in its sole discretion, with or without advance notice. The most current version of the 7 Day Rental Terms and Conditions, which will supersede all earlier versions, can be accessed through the hyperlink at the bottom of this Site. You should review the 7 Day Rental Terms and Conditions each time you place a 7 Day Rental order to determine if there have been changes. Placement of a 7 Day Rental order and continued use of the 7 Day Service constitutes acceptance of the most recent version of the 7 Day Rental Terms and Conditions.

How to Place Orders:

You must have or create a free BLOCKBUSTER Online account to place a 7 Day Rental order. To place an order for a 7 Day Rental, you must provide a valid email address, valid delivery address, and a valid credit or check card (check card must bear the VISA® or MASTERCARD® logo) for the payment method that you provide for payment of the applicable rental fee (hereinafter referred to as your "Payment Method"). You agree to pay the applicable rental fee (plus taxes) in accordance with your Payment Method issuer agreement, if applicable. You also authorize Blockbuster to charge your Payment Method for any other charges you may incur associated with your 7 Day Rental, including, without limitation, any charges for product not timely returned.

You are solely responsible for any and all fees charged to your Payment Method by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds and over the credit limit fees.

From time to time, Blockbuster may avail itself of account updating services provided by the Payment Card Industry, including, without limitation, VISA's Account Updater program or MasterCard's Automatic Billing Updater program. By subscribing to BLOCKBUSTER Online, you hereby agree and authorize Blockbuster to update your Payment Card or similar account information and charge any updated Payment Card in accordance with the terms and conditions of such account updating programs.

Rental Terms:

7 Day Rentals have a 7-day rental period (the "7-Day Rental Period"), which begins on the day following the "Estimated Arrival Date" and ends on the due date provided to you by Blockbuster (the "Due Date"). 7 Day Rentals must be received at either a participating BLOCKBUSTER store or a United States Post Office (if returned by mail) on or before the Due Date. There is no additional rental charge if a member keeps a 7 Day Rental beyond the Due Date. However, if a member chooses to keep a 7 Day Rental for more than ten (10) days after the Due Date, BLOCKBUSTER will convert the rental to an automatic sale ("AutoSale") on the eleventh (11th) day after the Due Date and charge the 7 Day Rental's applicable AutoSale price to the credit card or check card provided by the member at the time of rental.

The "AutoSale price" for 7 day movie rentals shall be $19.99, plus all applicable taxes. The "AutoSale price" for 7 day game rentals shall be the "Previously Rented Product" price listed in Blockbuster's internal IntreBos pricing system on the AutoSale date for the applicable game title(s), plus all applicable taxes.

The "Estimated Arrival Date" is calculated according to the chart below. The term of the 7-Day Rental Period begins on the day following the Estimated Arrival Date regardless of the actual delivery date of the 7 Day Rental. This calculation does not take into account federal holidays.

In-store Order Date Estimated Arrival Date
Monday the following Thursday
Tuesday the following Friday
Wednesday the following Saturday
Thursday the following Monday
Friday, Saturday or Sunday the following Wednesday
Delivery and Return of 7 Day Rentals:

Delivery of your 7 Day Rentals will be via U.S. Postal Service ("USPS"). Members have the option to return 7 Day Rentals via USPS or at a participating BLOCKBUSTER store. When 7 Day Rentals are returned to a participating store, the 7 Day Rentals are immediately checked in. 7 Day Rentals must be presented at the checkout counter of a participating BLOCKBUSTER store in the return mail envelope provided by Blockbuster. 7 Day Rentals presented without the return mail envelope will not be accepted. 7 Day Rentals should not be placed in the drop box of a BLOCKBUSTER store.

Postage is prepaid each way. The time it takes for a 7 Day Rental to be delivered or returned via USPS depends on several factors, including circumstances generally affecting service times of the USPS (for example, holidays and heavy mail usage times such as Christmas), whether you returned your 7 Day Rental via USPS or to a participating store, the location of the distribution center at which the selection is available, and the address you are using for your delivery address. Blockbuster makes no guarantees with respect to disc delivery times. Email notifications will alert you when your selections have been mailed and when your returned items have been received.

Access to Your BLOCKBUSTER Online Account:

If you opt for the "Remember me" feature for your BLOCKBUSTER Online account, a cookie helps Blockbuster recall certain items of your specific information on subsequent visits, including your user name and password. When you return to BLOCKBUSTER Online, the information you previously provided can be retrieved, so that it is not necessary to enter your user name and password to access certain functionality. While cookies are a convenience, please remember that if you elect the "Remember Me" option, anyone who can access the computer you are using will have the ability to access your account for certain functions and view certain information about your account. Certain functions, such as accessing your complete Payment Method information, cannot be viewed through the use of cookies.

Defective Rentals:

Defective 7 Day Rentals of movie or television shows may be handled by Customer Care online or over the phone, or brought to a participating BLOCKBUSTER store. Defective 7 Day Rentals of games, however, MUST be handled by Customer Care online or over the phone; defective 7 Day Rentals of games WILL NOT be accepted at BLOCKBUSTER stores. To contact Customer Care about a defective 7 Day Rental disc, please use our online form (available at http://www.blockbuster.com/contactUs.html) or call 1- 866-692-2789 (available Monday through Friday, 8am-8pm Central Standard Time).

Consent to Electronic Communications:

You consent to receive communications from Blockbuster about your 7 Day Rental electronically, either by e-mail or by notices posted on this Site, as determined by Blockbuster in its sole discretion. You agree that any requirement that a notice, disclosure, agreement, or other communication be sent to you by Blockbuster in writing is satisfied by such electronic communication. You agree that Blockbuster may send you e-mails which include notices about your account as well as information pertaining to our service, such as featured products or new offerings. You agree that this information is part of your 7 Day Service and your relationship with Blockbuster.

Blockbuster Initiated Cancellations:

Blockbuster may suspend or cancel your BLOCKBUSTER membership account, or otherwise restrict your use of any of Blockbuster's Online services, in Blockbuster's sole discretion, with or without cause.

Fraud, Abuse or Piracy:

Fraudulent or abusive practices such as repeatedly falsely reporting discs as damaged or stolen may result not only in cancellation of your BLOCKBUSTER membership and charges to your Payment Method, but also in actions by Blockbuster for recovery of civil damages as well as referral for criminal prosecution. Discs provided by Blockbuster are for personal, non-commercial use only. Blockbuster does not condone unauthorized copying, distribution or other infringement of protected intellectual property of Blockbuster or of third parties.

Cancellation or Changes to Program by Blockbuster:

Blockbuster may make changes to the 7 Day Service, including, without limitation, the 7 Day Service rental fees, at any time, and from time to time, without prior notice. Blockbuster reserves the right to suspend or end the 7 Day Service without prior notice, in Blockbuster's sole discretion. Blockbuster also reserves the right to suspend or end the 7 Day Service or certain aspects thereof in certain geographic areas without prior notice. Void where prohibited.

 

BLOCKBUSTER name, design and related marks are trademarks of Blockbuster L.L.C. © 2013 Blockbuster L.L.C. All rights reserved.

Effective November 20, 2008, last revised November 15, 2013

Blockbuster

BLOCKBUSTER name, design and related marks are trademarks of Blockbuster L.L.C.
  2014 Blockbuster L.L.C. All rights reserved.